fbaee Privacy Policy
Your personal information is completely safe with us — here is a detailed explanation of how fbaee collects, uses, and protects your data.
1. Introduction and Scope
fbaee ("we", "us", "platform") is committed to providing a safe and reliable online gaming experience for users in Bangladesh. This privacy policy explains what information we collect, how we use it, and how we keep it secure when you use the fbaee website (fbaee.cam), the mobile version, or any related services.
This policy applies to all fbaee services — including registration, login, deposits and withdrawals, playing games, customer support, and promotional communications. By using fbaee services, you agree to the terms of this privacy policy.
We take the protection of personal information very seriously. Our platform is secured with SSL (Secure Sockets Layer) encryption technology, which protects your data from unauthorized access by third parties.
2. Data Collection
fbaee may collect your information in several ways. Below is a detailed description of what information is collected and under what circumstances:
2.1 Information You Provide Directly
When you register, log in, or contact our support service, we collect the following information:
- Full name and date of birth required for age verification
- Email address and contact information
- Financial transaction details — bKash, Nagad, or Rocket account numbers (used only to process transactions)
- Identity verification documents (where applicable)
- Messages and complaint details submitted to customer support
2.2 Automatically Collected Information
When you use fbaee, our system automatically collects certain technical information:
- IP address and device type
- Browser type and version
- Time and duration of page visits
- Cookie and local storage data (see section 6 for details)
- Gaming history and betting information (for account management)
We never collect unnecessary or excessive personal information. Data collection is always limited to specific purposes.
3. Purpose of Data Use
fbaee uses your information only for legitimate and specific purposes. The main purposes for which we use your data are described in detail below:
3.1 Account Management and Service Delivery
- Creating, verifying, and managing your account
- Processing deposit and withdrawal transactions
- Activating game services and bonus offers
- Tracking your progress in the VIP program
3.2 Security and Fraud Prevention
- Detecting unauthorized access and suspicious activity
- Monitoring gaming behavior to ensure responsible gaming
- Identifying attempts to create multiple accounts
- Meeting anti-money laundering (AML) obligations
3.3 Communication and Customer Support
- Sending important notifications related to transactions
- Providing 24/7 live chat support
- Responding to your complaints and questions
- Sending promotional offers with your consent
3.4 Service Improvement
- Improving platform usability and performance
- Analyzing user preferences to plan new games and features
- Identifying and resolving technical issues
4. Data Storage and Security
fbaee applies industry-standard technologies and practices to protect your personal information. Our security framework operates on the following levels:
4.1 Technical Security
- SSL/TLS Encryption: All data transmission between your browser and our servers is encrypted.
- Data Encryption: Stored sensitive information is protected by encryption.
- Firewalls and Intrusion Detection Systems: Our server infrastructure is monitored around the clock.
- Secure Payment Gateway: Financial information is handled under industry-standard security protocols.
4.2 Organizational Security
- Only authorized staff members can access the necessary information.
- Staff receive regular data protection training.
- Data access events are logged and audited.
4.3 Data Retention Period
We retain your information only for as long as necessary. Account information may be kept for a defined period after an account is closed — solely to meet legal obligations and resolve disputes. Once data is no longer needed, it is securely deleted.
5. Sharing Data with Third Parties
fbaee does not sell or commercially rent your personal information to third parties. However, in certain limited situations it may be necessary to share information:
5.1 Service Provider Partners
Limited information may be shared with certain trusted third parties to operate our services, such as:
- Payment Processors: To verify bKash, Nagad, and Rocket transactions.
- Game Software Providers: To ensure smooth operation of game services.
- Technology Support Services: For technical maintenance of the platform.
All such partners operate under strict confidentiality agreements and may not use information beyond what is required.
5.2 Legal Obligations
We may provide necessary information in response to lawful orders from law enforcement agencies or court directives. In such cases, we will endeavor to notify you where possible within the limits of the law.
5.3 Business Transfers
In the event of a merger or acquisition, your information may be transferred, but the new owner will be bound to comply with this privacy policy.
6. Cookies and Tracking Technologies
fbaee uses cookies and similar technologies to improve your browsing experience and analyze platform performance.
6.1 Types of Cookies
- Essential Cookies: Used to maintain login sessions, perform security verification, and save language preferences. The platform cannot function properly without these.
- Functionality Cookies: Used to remember your preferences (such as game settings).
- Analytics Cookies: Used to understand platform usage patterns, which helps improve services.
6.2 Cookie Controls
You can manage or delete cookies from your browser settings at any time. Please note that disabling essential cookies may prevent some platform features from working.
fbaee does not use third-party advertising cookies.
7. Your Rights
fbaee respects your rights over your personal information. You may exercise the following rights:
7.1 Right to Know
You have the right to know what information we hold about you. Contact our support team and we will provide you with a summary of your information.
7.2 Right to Correction
If your information is incomplete or incorrect, you may request a correction. Corrections can be made through account settings or via live chat.
7.3 Right to Deletion
You may request closure of your account and deletion of your information. However, some information may need to be retained for a defined period due to legal obligations.
7.4 Right to Opt Out of Promotional Communications
You may unsubscribe from promotional emails or notifications at any time. This can be done through account settings or by emailing [email protected].
7.5 Right to File a Complaint
If you have any concerns about how your information is handled, please contact our support team first. We are committed to providing a prompt and satisfactory resolution.
8. Protection of Minors
fbaee strictly prohibits all services for anyone under the age of 21. We do not knowingly collect information from minors.
Age verification is mandatory during the registration process. If any user registers with a false age, fbaee reserves the right to immediately suspend the account and delete the associated information.
If you believe that a minor has registered on fbaee, please notify us at [email protected]. We will take immediate action.
For users aged 21 and above only. To learn more about responsible gaming, visit our Responsible Gaming page.
9. Policy Changes
fbaee may update this privacy policy from time to time. You will be informed of changes in the following ways:
- A new date will be published on this page.
- For significant changes, a notification will be sent to your registered email.
- You may be notified of changes when you log in to the platform.
You are encouraged to review this page regularly. Continued use of fbaee after any changes will be considered as your agreement to the updated policy.
10. Contact
If you have any questions, concerns, or requests about this privacy policy, please contact us:
10.1 Support Channels
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
After receiving a data protection request, we will try to respond as quickly as possible. The necessary steps will be taken once your identity has been verified.
Our support team is available around the clock according to Bangladesh Standard Time (UTC+6).